• Senior Application Operations Engineer

    Job ID
    SaaS Operations - Operations
  • Overview

    CallidusCloud is now SAP Sales Cloud, part of the SAP Customer Experience division of SAP. We help sales teams sell faster and perform better, using AI-driven software that transforms your company’s lead-to-cash process. Our full suite of sales process tools includes sales automation, incentive management, Configure Price, Quote (CPQ), coaching and sales enablement.


    To help support our Global growth, we are seeking a Sr. Application Ops Engineer to join our growing Customer Support team at our location in Birmingham AL!



    • Provide operational support and manage J2EE applications (RHEL, Tomcat and Oracle).
    • Automate Operational activities using scripting languages like Shell, PHP, Java Scripts etc.
    • Automate Operational activities using tools like Jenkins and other similar tools.
    • Provide email assistance to customers, consultants and partners on the operational side of Callidus products.
    • Research, analyze and troubleshoot to diagnose and resolve technical problems. 
    • Proactively communicate client status, concerns, and issues to appropriate management team.
    • Update call tracking system to provide accurate and current documentation of issues.


    • Bachelor’s Degree in Computer Science, CIS, MIS, or STEM courses; Master’s Degree a plus

    • Minimum of 5 years’ experience

    • Required skills:

      • Experience with UNIX and Linux is required (Redhat preferred).

      • Experience with tomcat and J2EE platform is required.

      • Experience with more than one of the scripting languages like Shell, PHP and Java Script is required.

      • Previous operational experience to cloud platform(s) like AWS, Azure, Rackspace or even private clouds is required.

      • Good understanding of how J2EE applications work with Webservers etc.


        Good understanding of SSL and SAML 2.0 is a plus.

      • Good understanding of relational databases (Oracle 11i)


        Good understanding of SQL and stored procedures.

    • Preffered skills:

      • Exposure to NodeJS

      • Exposure to monitoring tools like Nagios, Sensu or others

      • Experience with Linux and windows-based web servers and applications
      • Experience on Jenkins & Ansible
    • Excellent problem solving, organizational, and verbal and written communication skills to effectively interact with staff at all levels.

    • Ability to work in any of the 3 shifts and weekends.


    Callidus Software (d.b.a CallidusCloud)  is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age status as a protected veteran, or status as a qualified individual with disability.


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