CallidusCloud is now SAP Sales Cloud, part of the SAP Customer Experience division of SAP. We help sales teams sell faster and perform better, using AI-driven software that transforms your company’s lead-to-cash process. Our full suite of sales process tools includes sales automation, incentive management, Configure Price, Quote (CPQ), coaching and sales enablement.
To help support our Global growth, CallidusCloud is seeking a Technical Escalation Manager to join our team! This is a senior-level role within our growing Customer Support team at our corporate headquarters in Dublin, CA.
The Technical Escalation Manager is a key customer-facing role responsible for building and maintaining strong relationships customers on various levels. The Technical Escalation Manager is responsible for providing proactive monitoring and customer escalation management and in support of our customers with their cloud and product needs. This role will act as a liaison and coordinate internal efforts to obtain issue resolution for reported escalated issues that have a significant impact on the business relationship or affect productivity. The Technical Escalation Manager will also be responsible for developing and monitoring dashboards for trends to reduce the amount of escalations and improve customer satisfaction.
Callidus Software (d.b.a CallidusCloud is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age status as a protected veteran, or status as a qualified individual with disability.