• Collections Specialist, Contractor

    Job ID
    2018-4754
    Category
    Accounting/Finance - Other
    Location
    US-CA-Dublin
  • Overview

    The Collections Specialist will assist in the collections of outstanding accounts receivable dollars from an assigned portfolio of accounts, resolving customer billing problems and reducing accounts receivable delinquency.

    Responsibilities

     

    • Professionally correspond via email and phone with a minimum of 100 customers daily.
    • Perform consistent review of aged report to identify delinquent accounts.
    • Make outbound collection calls and emails in excess of 100 per day while maintaining a professional manner.
    • Investigate and resolve customer questions regarding billed invoices in a timely manner.
    • Identify issues attributing to account delinquency and discuss them with management.
    • Collect customer payments in accordance with payment due dates.
    • Provide timely follow-up on payment arrangements.
    • Keep thorough documentation of collection efforts in the system.
    • Perform general clerical tasks including maintaining files, mailing of invoices, scanning and emailing invoices to customers.
    • Process credit card payments as needed
    • Design and execute daily collections strategies to maximize cash receipts

    Qualifications

    • High School Diploma; Associates or Bachelors degree is a plus.
    • Knowledge of billing procedures and collection techniques gained through a minimum of 3 years' experience in a high volume accounts receivable and collections department.
    • NetSuite, Microsoft Word and Excel used on a daily basis.
    • Must be able to manage stress, have a pleasant demeanor and a positive attitude.
    • Ability to work independently and as a collaborative team player.
    • Strong attention to detail, deadlines and accuracy.
    • Ability to prioritize work and handle multiple priorities simultaneously.
    • Strong communication skills demonstrated through the ability to speak, read and write English.‚Äč

     

    Callidus Software (d.b.a CallidusCloud) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age status as a protected veteran, or status as a qualified individual with disability.

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