• Senior Business Systems Analyst, ServiceNow

    Job ID
    Information Technology - Business Applications
  • Overview

    CallidusCloud is now SAP Sales Cloud, part of the SAP Customer Experience division of SAP. We help sales teams sell faster and perform better, using AI-driven software that transforms your company’s lead-to-cash process. Our full suite of sales process tools includes sales automation, incentive management, Configure Price, Quote (CPQ), coaching and sales enablement.


    CallidusCloud is looking for hands on Senior Business Systems Analyst, ServiceNow to join our enterprise application team in Dublin, CA. This is a key role that will partner across IT and business stake holders to help shape our Customer and employee service needs. An ideal candidate should have demonstrated hands on experience working with ServiceNow and administering CSM and ITSM platform.


    • Lead/ Support the planning, design, implementation and delivery of the ServiceNow program along with our implementation partner and IT teams.
    • Collaborate with other IT members and business users to define requirements and perform thorough system and regression testing.
    • Scope, design and deliver technology solutions that optimize and enable our organization on the ServiceNow platform.
    • Act as a liaison between Project Sponsors/Stakeholders and technical team(s). Lead cross-functional teams to deliver business and technical requirements, business rules, concept maps, process maps, user flows, acceptance tests.
    • Resolve issues between stated business requirements and what is technically feasible by identifying issues, evaluate alternative systems solutions and communicate the end result.
    • Administer/ Configure/Enhance the ServiceNow platform to support business needs.
    • Ability to quickly learn and support new applications/platforms.
    • Experience administering ServiceNow platform for Customer Service and IT Service Management.
    • Experience with administering a Customer Support platform with external communities is a plus.


    • Bachelor’s degree (B.S.) with a major in Information Systems, Computer Science, or related field preferred.
    • 5+ years’ experience as Business Systems Analyst working with experience in ServiceNow (Customer/ employee digital experience) and integrations with CRM/ ERP Systems.
    • Strong technical knowledge of ServiceNow modules – Customer Service Management, Customer/Service Portal,  Incident Management and Service Level Management, Problem Management, Change Management, Release Management, Event Management, Knowledge Management, Service Request, ServiceNow Discovery, CMDB.
    • Ability to quickly understand current environments and use that information to build stable, responsive and secure solutions.
    • Data migration experience preferred.
    • Proficient in service oriented architecture (SOA), messaging, object-oriented programming, API , Rest API , Web Services concepts, AD, SAML.
    • Strong knowledge of Software development lifecycles.


    Callidus Software (d.b.a CallidusCloud) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age status as a protected veteran, or status as a qualified individual with disability.


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