• Relationship Manager

    Job ID
    2018-4628
    Category
    Sales - Inside Sales
    Location
    AU-Sydney
  • Overview

    Want to join the Litmos Team and be part of the continuous learning revolution?

     

    Litmos Learning Platform, a SAP company, is a SaaS based Continuous Learning Suite comprised of Learning Management System (LMS), Content Management System (CMS), Litmos Enterprise Commerce, Litmos Heroes (2,500 Off-The-Shelf Content and Growing), and Coaching.  We are disrupting the corporate learning domain by offering a fast, easy to use products that really deliver on the features that people need the most to run successful online learning programs.

     

    We’re looking for a Relationship Manager to join our team in Sydney, Australia!

    Responsibilities

    DELIVER SALES RESULTS (CLIENT RETENTION AND GROWTH)    

     

    • Develop and maintain classification, account plans, renewal/sales plans, and minimum activity levels for each client
    • Ensure successful on-boarding, and that day-to-day operational needs/issues are being managed to ensure the health of the client
    • Gain an in-depth understanding of the needs and objectives of each client, including strategic penetration into key stakeholders and decision makers across the whole business
    • Deliver solutions key stakeholders and decision makers based on identified needs
    • Negotiate with key stakeholders and decision makers to close the business
    • Ensure client retention and growth targets are met in line with pricing guidelines
    • Support   national/regional   marketing events and   campaigns, including references/referrals,   support for testimonials/case study development, attendance at events and follow up of all campaigns

     

    COMPLETE SALES REPORTING AND ADMINISTRATION     

     

    • Add and maintain accurate data in the CRM (and other systems), including references, referrals, renewals, sales activity, opportunity management, forecasting and closed won/lost administration
    • Receive handover of closed won projects from Business Managers for delivery and implementation
    • Attend and contribute to internal meetings and events, including client meetings, internal/external professional development activities, and companywide meetings/events
    • Adhere to companywide policies/procedures

     

    SUPPORT LEARNING SEAT DELIVER A COMPETITIVE ADVANTAGE

     

    • Help drive the Learning Seat brand in the Australian and New Zealand marketplace
    • Ensure feedback is collected from prospects as a basis for collaboration with internal/external stakeholders on product development/improvement
    • Collect information on competitors, including competitor pricing, product development and market trends

    Qualifications

    • 5+ years of solutions sales experience in a business to business environment, preferably in digital education and/or Software as a Service (SaaS)
    • Tertiary Qualifications in a related discipline (e.g. Business) is desirable
    • Able to deliver sales results in line with pricing guidelines and overall business strategy and budget
    • Apply key account management principles, and value based selling (e.g. SPIN selling methodology) with sales cycles > 3-months and deal sizes > $100k
    • Able to use MS Office, CRM and other supporting technology/systems to enable efficient sales administration and reporting (e.g. pipeline building, opportunity management, forecasting, and presentation of proposals/service agreements)
    • Demonstrates high level of communication (both written and spoken) and negotiation skills
    • Able to collaborate across functions and engage internal/external stakeholders
    • Have knowledge of the digital education and SaaS sector, along with commercial acumen and the ability to learn/adapt rapidly in a high growth industry

     

    Callidus Software (dba CallidusCloud) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability.

     

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