• Senior Director, Customer Success and Support

    Job ID
    2018-4608
    Category
    Engineering - Other
    Location
    US-CA-Dublin
  • Overview

    CallidusCloud, now part of SAP, is the global leader in cloud-based sales, marketing, learning, and customer experience solutions. CallidusCloud enables organizations to accelerate and maximize their lead to money process with a complete suite of solutions that identify the right leads, ensure proper territory and quota distribution, enable sales forces, automate configure price quote, speed up contract negotiations, properly recognize revenue under ASC 606, and streamline sales compensation—driving bigger deals, faster.  

     

    RevSym is the leading SaaS solution built specifically for new revenue guidance (ASC-606/IFRS-15), automating accounting policies for finance teams in mid-market and enterprise businesses.

    To support our global growth, RevSym is seeking a Senior Director of Customer Success and Support to be based in our headquarters in Dublin, CA. This key role will significantly contribute to the success of RevSym’s customers and provide the right candidate with an opportunity to design, implement, and scale the foundation to support a growing install base from the ground up.

    Responsibilities

    • Manage all aspects of customer support functions for RevSym.
    • Act as point of contact for RevSym customers and a trusted resource for finance users.
    • Build and maintain strong relationships with RevSym users and executive sponsors to foster happy customers and valuable references.
    • Define strategic plans and objectives to scale post-implementation engagement with RevSym customers.
    • Mentor and train current dotted-line Technical Support Engineer resources, with an opportunity to hire and scale a direct team.
    • Interface with Professional Services, Product Management, and Sales to foster effective relationships to solve customer problems.
    • Lead process improvement initiatives, training, and other support-related projects.

    Qualifications

    • Bachelor’s degree in related field required (Computer Science, STEM, or Finance/Accounting), Master’s degree a plus.
    • 10+ years of support, service management, or customer success experience with at least 2 years in a leadership or supervisory role in enterprise software. Experience in new product introduction or early stage startup also a plus.
    • Hands-on experience with ERP (Oracle, SAP, Netsuite, Intacct), specifically financial modules.
    • Fluency in the language of finance (e.g. revenue allocations, earned/deferred revenue, assets/liabilities).
    • Familiarity with revenue recognition/cost accounting or a strong willingness to learn.
    • Proven customer relationship building and communications skills, both written and verbal.
    • Excellent problem solving and listening skills.
    • Strong attention to detail, self-motivated, and positive attitude.

     

    Callidus Software (d.b.a CallidusCloud) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age status as a protected veteran, or status as a qualified individual with disability.

     

     

    Options

    <p style="margin: 0px;">Sorry the share function is not working properly at this moment. Please refresh the page and try again later.</p>
    Share on your newsfeed