• Associate Network Engineer

    Job ID
    2018-4595
    Category
    SaaS Operations - Infrastructure
    Location
    US-AL-Birmingham
  • Overview

    CallidusCloud, now part of SAP, is the global leader in cloud-based sales, marketing, learning, and customer experience solutions. CallidusCloud enables organizations to accelerate and maximize their lead to money process with a complete suite of solutions that identify the right leads, ensure proper territory and quota distribution, enable sales forces, automate configure price quote, speed up contract negotiations, properly recognize revenue under ASC 606, and streamline sales compensation—driving bigger deals, faster. Over 6,400 leading organizations, across all industries, rely on CallidusCloud to optimize the lead to money process to close more deals for more money in record time.

     

    The Associate Network Engineer will be a member of the team responsible for supporting the network infrastructure for all CallidusCloud hosted data in a 24x7 SaaS environment where SLAs are very important and tracked closely.  

    Responsibilities

    • Participate in application customization discussions and technical implementations as it pertains to network engineering.
    • Management of both remote-access and site-to-site VPN tunnels in a primarily Cisco environment.
    • Debugging and troubleshooting of any IPsec/network related issues VPN access.
    • Working directly with Callidus customers to assist their network teams in establishing connectivity.
    • Monitoring and management of Cisco IPS devices.
    • Generate high-quality project documentation, such as architecture designs, implementation plans, design documents, test plans, etc.
    • Provide documentation applicable for day-to-day administration and change requests for network configuration.
    • Document maintenance activities, failure analysis results, incident reports, penetration analysis, audit results and activities related to management of small-scale projects.
    • Provide technical support and be on call during designated periods.
    • Work with engineering on release management and testing within a SaaS environment.
    • Diagnose, as appropriate, complex systems issues with multiple influencing factors which may require interaction with vendors to resolve problems.
    • Travel: As required for business needs.

    Qualifications

    • Experience in SaaS production environment a plus.
    • Experience with external monitoring tools such as Webmetrics or Keynote.
    • Experience with internal monitoring tools such as Solarwinds, Nagios, etc.
    • Solid knowledge of LAN/WAN technologies.
    • Solid knowledge of TCP and UDP protocols.
    • Solid knowledge of BGP, OSPF and EIGRP.
    • Solid knowledge of STP.
    • Knowledge of network access control on Cisco devices preferred.
    • Experience in cable management techniques desired.
    • Understanding of deploying and maintaining wide area networks with emphasis on IPSec, VPN and MPLS transport preferred.
    • Experience with Cisco IOS, IOS-XR and NX-OS preferred.
    • Familiarity with administration of network services (DNS, NTP, AAA servers, etc) is desirable.
    • Experience working in a load balanced environment a plus.
    • Experience with automated penetration testing suites a plus.

    Considered a strong “plus” if the candidate is familiar with:

    • ITIL v3
    • Infrastructure Monitoring
    • IT Security Principles

     

    Callidus Software (d.b.a CallidusCloud) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age status as a protected veteran, or status as a qualified individual with disability.

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