• Services Operations Manager

    Job ID
    Professional Services - Other
  • Overview

    CallidusCloud, now part of SAP, is the global leader in cloud-based sales, marketing, learning, and customer experience solutions. CallidusCloud enables organizations to accelerate and maximize their lead to money process with a complete suite of solutions that identify the right leads, ensure proper territory and quota distribution, enable sales forces, automate configure price quote, speed up contract negotiations, properly recognize revenue under ASC 606, and streamline sales compensation—driving bigger deals, faster. Over 6,400 leading organizations, across all industries, rely on CallidusCloud to optimize the lead to money process to close more deals for more money in record time. 



    We’re looking for a Services Operations Manager to support our rapid business growth.  Reporting to the Director of PS Financial Operations, the primary function of this highly visible position is to support Professional Services business management, working closely with all levels of the professional services organization including project managers and executives, as well as finance and contracting departments.


    • Assist the Senior Director of Financial Operations with financial planning and analysis
    • Support PS business development with general reporting activities; provide insights that support business objectives
    • Analyze and track resource demand – staffing utilization, demand/capacity, project profitability
    • Review sales opportunities, and contracts (SOW); assess rate accuracy, discount, and margin
    • Oversee the setup and maintenance of projects
    • Mine and analyze data; identify areas to improve resource utilization, increase revenue, enhance service margins, and minimize risk
    • Project manage the development of centralized tools that the business development team can use to extract data / insights for daily business management in an automated manner
    • Provide analytics in support of new or enhanced products, including KPIs, goals, and adoption rates
    • Analyze current channel, vertical, and sub-vertical performance and identify levers for driving revenue growth
    • Develop presentations and reporting to communicate key messages to senior management
    • Perform on-going reporting and analytical projects on an ad-hoc basis


    • Bachelor or comparable degrees in accounting, finance, or business administration
    • Preferred 4-6 years’ experience in supporting service business
    • Good understanding of GAAP / FP&A concepts / Revenue Recognition / VSOE
    • OpenAir, NetSuite, and Salesforce experience is a big plus
    • Comfortable working with senior managers and executives face to face and remotely
    • Ability to multi-task and prioritize tasks at hand; strong attention to detail
    • Strong problem solving, analytical and critical thinking skills 
    • Exceptionally strong Microsoft Excel skills
    • Proactive and ability to take ownership of projects without constant supervision 

      Callidus Software (d.b.a CallidusCloud) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age status as a protected veteran, or status as a qualified individual with disability.


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