• Senior Solutions Manager

    Job ID
    Professional Services - Other
    US-Remote - US
  • Overview

    CallidusCloud, now part of SAP, is the global leader in cloud-based sales, marketing, learning, and customer experience solutions. CallidusCloud enables organizations to accelerate and maximize their lead to money process with a complete suite of solutions that identify the right leads, ensure proper territory and quota distribution, enable sales forces, automate configure price quote, speed up contract negotiations, properly recognize revenue under ASC 606, and streamline sales compensation—driving bigger deals, faster. Over 6,400 leading organizations, across all industries, rely on CallidusCloud to optimize the lead to money process to close more deals for more money in record time. 


    CallidusCloud is looking for an Project/Account Manager (IT, technical, project management or business background) to manage the day to day relationship with our Business Operations customers. This includes managing customer expectations, explaining the Business Operations offering, providing periodic SLA reviews, managing any Business Operations customer escalations, coordination of database tunings, managing internal Callidus projects as requested, and coordinating customer efforts with technical support and engineering.  The ultimate objective is to build customer loyalty through superior service delivery and response.  


    • Project management – Receive change requests from customer (or create on customer behalf), submit into tracking system, identify resource to complete work, manage communication between resource and customer, ensuring that the timeline is meet and verifying completion with customer
    • Customer reporting – Generate and send Business Operations monthly reports to customer, noting any issues/trends or areas of concern
    • Respond to customer concerns, engaging necessary resources for resolution
    • Keep Account Executive and Management apprised of any issues/concerns from customer
    • Administrative – Review timesheets for correct billing, reviewing notes for appropriate information
    • Manage and constantly improve the on-going Business Operations customer relationship for assigned customer(s)
    • Serve as the key Business Operations point of contact for each customer
    • Identify additional potential revenue streams based on the customer business strategy and needs
    • Communicate effectively with internal Business Operations groups; compensation, reporting and data integration, as well as with internal Callidus groups; support, sales, engineering and marketing 
    • Understand the customer's processing schedule as well as their internal sales cycle to help prioritize and meet deadlines 
    • Solicit feedback, perform customer surveys, lessons learned initiatives
    • Facilitate customer plans for Callidus training and education


    • Bachelor degree required; business or technical degree preferred
    • 3+ years of experience in a customer services role (consulting or account management preferred)
    • 2+ years of experience with SaaS, Cloud Computing or SPM/ICM implementations, compensation and reward strategies preferred
    • Proven ability to collaborate and build strong relationships with customers especially at the Executive level
    • Proven ability to engage across corporate functions (Managed Services, Support, SaaS Ops, Product Management, etc.)
    • Excellent verbal and written communication skills, including the ability to chair meetings or host webinars
    • Knowledge of Microsoft Project, Sales Force, OpenAir, NetSuite, Smartsheets and /or Quick Base preferred.


    Callidus Software (d.b.a CallidusCloud) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age status as a protected veteran, or status as a qualified individual with disability.



    <p style="margin: 0px;">Sorry the share function is not working properly at this moment. Please refresh the page and try again later.</p>
    Share on your newsfeed