• Customer On-boarding Specialist (Litmos Mentor)

    Job ID
    2018-4528
    Category
    Customer Service/Support - Technical Support
    Location
    US-WA-Vancouver
  • Overview

    CallidusCloud, now part of SAP, is the global leader in cloud-based sales, marketing, learning, and customer experience solutions. CallidusCloud enables organizations to accelerate and maximize their lead to money process with a complete suite of solutions that identify the right leads, ensure proper territory and quota distribution, enable sales forces, automate configure price quote, speed up contract negotiations, properly recognize revenue under ASC 606, and streamline sales compensation—driving bigger deals, faster. Over 6,400 leading organizations, across all industries, rely on CallidusCloud to optimize the lead to money process to close more deals for more money in record time.

     

    Litmos LMS, part of SAP, is a SaaS based Learning Management System (LMS) that is the fastest growing learning technology company in the world, supporting more than 4,000,000 users in 130+ countries and 22 languages. We are disrupting the corporate learning domain by offering a fast, easy to use product that really delivers on the features that people need the most to run successful online learning programs.

     

    We are looking for a Customer Onboarding Specialist to join our team in Vancouver Washington office. 

    Responsibilities

    • As a Customer Onboarding Specialist (otherwise known as Litmos Mentor) you will be tasked with taking our customers from sign up to go live.
    • Following handover from our sales team, you will deliver our Mentor programme, taking the customer through a series of discovery, training and execution calls, finishing with successful launch on the Litmos platform.
    • Able to take the lead on a phone or web conference and use active listening to gather important information on requirements and desired outcomes.
    • Ability to see the full picture of a solution using a range of features working together.
    • Ability to anticipate customer needs and advise accordingly.

    Qualifications

    • Bachelor's degree in Technology, Business or related field.
    • Ability to learn new software to a level beyond the average user.
    • Emotional energy and confidence.
    • Creative and lateral thinker.
    • 1+ years of experience in a customer support or customer onboarding environment, SaaS experience a plus.
    • Knowledge of REST APIs.
    • Knowledge of SAML2.0 SSO.
    • Knowledge of Salesforce, ADP or any other of our Marketplace apps a plus.
    • Excellent customer relationship, organizational, verbal and written communication skills.
    • Highly motivated, self-starter.

     

    Callidus Software (d.b.a. CallidusCloud) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age status as a protected veteran, or status as a qualified individual with disability.

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