• Technical Writer

    Job ID
    2018-4518
    Category
    Engineering - Other
    Location
    US-AL-Birmingham
  • Overview

    CallidusCloud, now part of SAP, is the global leader in cloud-based sales, marketing, learning, and customer experience solutions. CallidusCloud enables organizations to accelerate and maximize their lead to money process with a complete suite of solutions that identify the right leads, ensure proper territory and quota distribution, enable sales forces, automate configure price quote, speed up contract negotiations, properly recognize revenue under ASC 606, and streamline sales compensation—driving bigger deals, faster. Over 6,400 leading organizations, across all industries, rely on CallidusCloud to optimize the lead to money process to close more deals for more money in record time. 

     

    The Callidus environment is dynamic, innovative and growing! To support our growth we are seeking a Senior Technical Writer to join our high-performance team.

    Responsibilities

    • Designs, develops, implements, and maintains customer documentation sets for each version of a Callidus product or products
    • Designs, develops, implements, tests, and maintains guided, contextual help (utilizing Walk-Me) for each version of a Callidus product or products
    • Works with training to determine what is the best way to be able to teach users of different experiences new features and functionality
    • Confident enough to provide feedback to the product manager in regards to potential product flaws
    • Produces documentation that conforms to the Technical Publications and quality assurance standards.
    • Is flexible and adaptive in the multiple project environment. Works as a team with other members of the Technical Publications group, as well as across teams to maintain project schedules. Keeps teams informed of progress, and supports the best product possible within each project's timeframe.
    • Provides product and documentation expertise as needed to Engineering and other Callidus organizations on how best to convey technical information involving product design and functionality, feature usability, cross product feature consistency, and Callidus product concepts.
    • Proactively seeks out special documentation requests, identifies resources (people, time, access to subject matter experts) and converts gathered data into documentation solutions for customers and technical audiences as needed.
    • Proven writing skills and solid technical knowledge. Has full range of experience in all writing mediums. Has written enterprise-level documentation.
    • Familiar with and contributor to product's UI design and a main contributor to the Technical Publication group's Style Guide and templates. Understands the publication process and how it fits into the development cycle for each product.
    • Able to write all documentation for a product. May contribute to several projects. Plans large scoped publication assignments and meets deadlines in timely manner. Is flexible and adaptive to unforeseen challenges to the schedule.
    • Management is informed of any project dependencies or issues. Responds quickly and decisively to management directives.
    • Strong team player within the group and with other groups. Is proactive in enhancing own team-building skills.

    Qualifications

    • BS in Computer Science, Computer Engineering, Software Engineering or similar area. 
    • Minimum of 5 years of experience.
    • Outstanding writing skills and solid technical knowledge.
    • Proven track record in producing and maintaining all areas of doc design, production, and user audience.
    • Teams with Tech Support, Escalations Team, QA, Sales/Presales, Client Services to produce white papers, tech notes, client services workarounds, deployment information for cross product demos, upgrade scripts, and so on.
    • Expert in writer applications such as FrameMaker, Robohelp, Acrobat Professional, and Visio.
    • Experience with Walk-Me is a plus
    • Understands database administration, Apps Server environment. Seeks out training in some developer languages including those used by engineers here. Often seeks out opportunities to create tools to assist Tech Pubs and Engineering, Tools have been incorporated into products to assist install and deployment problems. Overall technically knowledgeable and self-teaching in technology.

     

     

    Callidus Software (d.b.a CallidusCloud) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age status as a protected veteran, or status as a qualified individual with disability.

     

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