• Customer Account Manager

    Job ID
    2018-4448
    Category
    Other - Litmos
    Location
    UK-WRT-Birchwood
  • Overview

    Want to join the Litmos Team and be part of the e-learning revolution?

     

    Litmos by CallidusCloud is the fastest growing learning technology company in the world, supporting more than 4,000,000 users in 130+ countries and 24 languages. Litmos prides itself on a customer-centric approach and continual innovation in the marketplace. Headquartered in Silicon Valley and backed by public company CallidusCloud (NASDAQ: CALD), Litmos is still run with the nimbleness of a start-up. Litmos is focused on executing on its customers' vision that learning technologies should be able to be used, consumed and deployed by anyone in the organization and on any device.

     

    We are seeking a Customer Delight Account Manager to join our high performance team in Warrington, UK!

     

    Your role will be to WOW our customers, who will all need regular contact and nurturing to ensure high levels of satisfaction! Making sure we keep our customers happy and actively subscribing to our product is our highest priority, we don’t just want to please them, we want to delight them! It's no good winning lots of new customers if you are losing them just as quickly at the other end.

    Responsibilities

    • Provide support to allocated customers throughout their subscription with Litmos Heroes
    • Take each customer on a journey through their lifecycle, ensuring they are always satisfied with the service, content and support they receive from us
    • Monitor helpdesk at all times, with clear KPI’s around response times and escalation point for issues
    • Ensure customer data is accurate and reportable

     

    Key Responsibilities:

     

    • Onboarding and welcoming customers to Litmos Heroes
    • Introducing the product, all functionality of the systems and advising of best practice to all allocated customers
    • Proactively contacting existing customers and maintaining customer data
    • Responsible for helpdesk and turnaround time of customer queries

    Qualifications

    • 2+ years of experience in a customer support role
    • Bachelor’s Degree in Business, Marketing, or related field strongly preferred
    • Experience in a dynamic, fast-paced SaaS company a plus
    • Demonstrated ability to provide excellent customer support
    • Can empathise with and work to solve any issues a customer may face
    • Ability to demonstrate resourcefulness, motivation, and initiative
    • Excellent written and verbal communication with the ability to interact with all levels of an organisation including C-Level leadership
    • Ability to escalate tickets at appropriate times and work with leadership team to resolve
    • Ability to learn the functions of new systems and share knowledge of systems with others
    • Ability to prioritize in various deadlines

    Callidus Software (d.b.a CallidusCloud) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability.

     

     

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