• Services Operations Analyst

    Job ID
    Professional Services - Other
  • Overview

    CallidusCloud is the global leader in cloud-based sales, marketing and learning solutions. CallidusCloud enables organizations to accelerate and maximize their lead to money process with a complete suite of solutions that identify the right leads, ensure proper territory and quota distribution, enable sales forces, automate configure price quote, and streamline sales compensation — driving bigger deals, faster. Over 5,700 organizations, across all industries, rely on CallidusCloud to optimize the lead to money process to close more deals for more money in record time.


    We’re looking for a Service Operations Analyst to support our rapid business growth.  Reporting to the Director of PS Financial Operations, the primary function of this highly visible position is to support Professional Services business management, working closely with all levels of the professional services organization including project managers and executives, as well as finance and contracting departments.


    • Own and administer the Professional Services automation tool, be responsible for project set-ups; assure time entry and expense are set up for proper billing and reporting; maintain clean records
    • Mine and analyze project data; identify areas for improving resource utilization, increasing revenues, enhancing service margin, and minimizing risks
    • Own and maintain timecard and expense tracking process; ensure timely submission and approval on a weekly basis
    • Assist resource management with staffing utilization, and demand/capacity analysis
    • Assume a key in the contract approval flow; review contracts for rate card accuracy and ensure contracts are efficiently processed/executed
    • Support business development with general reporting activities; provide insights that support business objectives, maintain and generate contract value and status update reports
    • Assist finance with monthly and quarterly revenue accounting close
    • Perform on-going reporting and analytical projects on an ad-hoc basis as requested by finance manager, project manager/directors and senior management


    • Bachelor or comparable degree in accounting, finance, or business administration
    • Two or more years of experience analyzing contracts and reports
    • OpenAir, NetSuite, and Salesforce experience is a big plus
    • Team player who works well with multiple levels of management
    • Exceptional communication skills – written & verbal
    • Ability to multi-task and prioritize tasks at hand; strong attention to detail
    • Strong Excel skills
    • Ability to take ownership of projects with minimal supervision

    Callidus Software (d.b.a CallidusCloud) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age status as a protected veteran, or status as a qualified individual with disability.


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