• Senior Director, Managed Services

    Job ID
    2018-4304
    Category
    Professional Services - Other
    Location
    US-Remote - NY
  • Overview

    CallidusCloud is the global leader in cloud-based sales, marketing, learning, and customer experience solutions. CallidusCloud enables organizations to accelerate and maximize their lead to money process with a complete suite of solutions that identify the right leads, ensure proper territory and quota distribution, enable sales forces, automate configure price quote, and streamline sales compensation — driving bigger deals, faster. Over 5,700 organizations, across all industries, rely on CallidusCloud to optimize the lead to money process to close more deals for more money in record time.

     

    We are looking for a Senior Director, Managed Services to join our team in Birmingham, AL, Atlanta Georgia or Remote US to cover our US East Coast region. The Senior Director will lead teams that enable customers to optimize their Lead to Money solutions and drive positive business outcomes. This leader will also engage with key executives for large enterprise customers. If you have outstanding leadership and teamwork skills, combined with the ability to enhance customer adoption/satisfaction, solid industry domain experience, and proven ability to optimize implementation and operational quality, we’d love to have you join our team.  

    Responsibilities

    • Lead a team of Solution Managers and Architects to deliver on time, on budget consullting projects that achieve customer ROI.
    • Ensure excellent customer service and adoption of the Callidus product suite and services for all our customers.
    • Provide hands-on leadership while tracking solution delivery financials and performance, enhancing project staffing and delivery quality, and ensuring all engagements and operations are optimized.
    • Provide leadership to define customer requirements, solution implementation approach and communicate product/operational enhancements to Product Management/Support or appropriate teams as needed.
    • Lead initiatives with an entrepreneurial mindset and a passion for solving problems.
    • Develop and enhance best practices that span multiple departments - Tech Support, Biz Ops, Sass Ops, etc.).
    • Assist with sales pursuits and solution definition approach.

    Travel Expectation: 25%-40%

    Qualifications

    • Bachelor’s degree in a technical field
    • 10+ years of Insurance and Healthcare payer industry domain experience
    • 8+ years of demonstrated Professional Services leadership
    • 8+ years of implementing technology solutions
    • Excellent executive relationship and written/verbal communication skills
    • Self-starter able to lead and demonstrate teamwork across the organization

     

    Callidus Software (d.b.a CallidusCloud) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age status as a protected veteran, or status as a qualified individual with disability.

    Options

    <p style="margin: 0px;">Sorry the share function is not working properly at this moment. Please refresh the page and try again later.</p>
    Share on your newsfeed