• Senior Director, Professional Services

    Job ID
    Professional Services - Other
    UK-Remote - UK
  • Overview

    CallidusCloud, now part of SAP, is the global leader in cloud-based sales, marketing, learning, and customer experience solutions. CallidusCloud enables organizations to accelerate and maximize their lead to money process with a complete suite of solutions that identify the right leads, ensure proper territory and quota distribution, enable sales forces, automate configure price quote, speed up contract negotiations, properly recognize revenue under ASC 606, and streamline sales compensation—driving bigger deals, faster. Over 6,400 leading organizations, across all industries, rely on CallidusCloud to optimize the lead to money process to close more deals for more money in record time. 



    CallidusCloud is hiring a Senior Director, CPQ for Professional Services. In this role, the Director will lead project teams to implement our CPQ solutions for new customers. If you have outstanding personal leadership and teamwork skills, combined with the ability to enhance customer adoption/satisfaction, solid industry domain experience, and proven ability to optimize implementation and operational quality, we’d love to have you join our team.  


    Position Location: UK or Germany


    The CPQ Delivery Director performs a wide range of duties including the following:

    Plan the project

    • Define the scope of the project in collaboration with Services Sales and Senior Management.
    • Create a detailed project plan which identifies and sequences the activities needed to successfully complete the project.
    • Define and estimate the resources (time, money, schedule) required to complete the project.
    • Review the project schedule with Callidus Senior Management and Customer Project Manager and all other staff that will be affected by the project activities; revise the schedule as required.
    • Determine the objectives and measures upon which the project will be evaluated at its completion.

    Staff the project

    • In consultation with the Callidus Resource Manager, support assignment of qualified consultants with appropriate skills for the project activities.
    • Manage project staff according to the established policies and practices of the organization.
    • Ensure that all project personnel receive an appropriate orientation to the organization and the project.

     Implement the project

    • Deliver the project successfully according to the project plan and Statement of Work.
    • Identify Scope changes, produce change request documentation and secure approvals.
    • Set up files to ensure that all project information is appropriately documented and secured.
    • Lead and monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project.
    • Establish a communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project.
    • Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards and timeline. 

    Control the project

    • Deliver status reports for the project for management and for sponsors.
    • Communicate with sponsors as outlined in contractual agreements.
    • Monitor and approve all budgeted project expenditures and achieve revenue and margin goals.
    • Manage project budget according to established project policies and procedures.
    • Ensure that all financial records for the project are maintained and current.
    • Escalate as needed to reduce the risks of potential problems. 

    Evaluate the project

    • Ensure that the project deliverables are on time, within budget and at the required level of quality.
    • Evaluate the outcomes of the project as established during the planning phase.


    • 10+ years of experience in implementing customer technical solutions and/or enterprise applications like CRM, ERP or HRMS, with a solid track record of success
    • 5+ years of professional services leadership experience in external customer consulting and project management delivery with 3+ years of CPQ project delivery experience
    • Able to independently solve problems, be self-directed, strong attention to detail, with the ability to capture, organize, analyze information in order to develop recommendations
    • High degree of initiative and self-sufficiency as well as team leadership and ability to mentor and develop project team members to support their professional development. Excellent executive relationship and written/verbal communication skills.
    • Minimum of BS in technical field.
    • Ability to travel up to 75%.


    Callidus Software (d.b.a CallidusCloud)  is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age status as a protected veteran, or status as a qualified individual with disability.


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