Customer Success Manager

Job ID
2018-4127
Category
Customer Service/Support - Other
US-CA-Dublin

Overview

CallidusCloud is the global leader in cloud-based sales, marketing and learning solutions. CallidusCloud enables organizations to accelerate and maximize their lead to money process with a complete suite of solutions that identify the right leads, ensure proper territory and quota distribution, enable sales forces, automate configure price quote, and streamline sales compensation — driving bigger deals, faster. Over 5,800 organizations, across all industries, rely on CallidusCloud to optimize the lead to money process to close more deals for more money in record time.

Datahug is a dynamic, innovative and award winning company featured on TechCrunch, Wired and Silicon Republic. We’ve been busy tackling some of the biggest and most exciting technical challenges in the industry today – big data and social networking and we’re getting noticed.  Our extremely talented team of innovators is building a suite of technologies that applies data science to existing workflow. A unique technology company, with our roots and headquarters in Dublin, Ireland, we have recently been acquired by CallidusCloud. Having the agility of a start up with the resources and backing of a global business, we are now growing our San Francisco presence.

 

To help support our global growth, Datahug is looking for Customer Success Manager in Dublin, HQ. The Customer Success Manager collaborates with Sales, Product and Engineering teams to lead and develop successful partnerships with Datahug Customers. The CSM is the key change maker with all new clients ensuring that Datahug solutions are launched successfully and driving value immediately. You will develop relationships with a wide range of stakeholders and implement training plans to educate and coach your clients to achieve their goals.

Responsibilities

Create and update customer on-boarding assets and work with product marketing to define continuous learning plans for each client segment.

Develop high levels of customer engagement and satisfaction with a focus on customer loyalty.

Identify common challenges and proactively drive effective solutions.

Partner with cross-functional teams to translate business needs and product requirements into new solutions for customers.

Drive customer testimonials and case studies.

Qualifications

Bachelor’s Degree or college diploma with 5 years’ experience in account management, service, or sales within technology environment, preferably SaaS.

Exposure to Salesforce CRM & advanced excel skills.

Proven experience in creating high quality training materials and assets.

Enjoy working directly with clients and have a track record in driving results through education and change management.

Confidence and communication skills to work closely with stakeholders across any function and level within an organization.

Self-motivated to continuously learn and a proactive coach with innovative ideas to inspire customer loyalty and adoption.

A curious problem solver with the ability to work cross-functionally to resolve any issue.

Strong interpersonal skills with ability to build authentic business relationships and deal effectively with relational challenges to find resolutions.

Excellent organizational, project management and time management skills.

Aptitude in analyzing data, trends and client information to identify growth opportunities.

 

 

Callidus Software (d.b.a CallidusCloud)  is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age status as a protected veteran, or status as a qualified individual with disability.

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