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Senior Director, Service Delivery

Senior Director, Service Delivery

Job ID 
# Positions 
Experience (Years) 
Posted Date 
Professional Services - Management

More information about this job


CallidusCloud is the global leader in cloud-based sales, marketing, learning, and customer experience solutions. CallidusCloud enables organizations to accelerate and maximize their lead to money process with a complete suite of solutions that identify the right leads, ensure proper territory and quota distribution, enable sales forces, automate configure price quote, and streamline sales compensation — driving bigger deals, faster. Over 5,400 organizations, across all industries, rely on CallidusCloud to optimize the lead to money process to close more deals for more money in record time.


We are looking for a Senior Director, Service Delivery to join our team in Birmingham, AL.


The Senior Director will lead teams to implement Callidus Lead to Money solutions for customers in the Health and Insurance industry. If you have outstanding leadership and teamwork skills, combined with the ability to enhance customer adoption/satisfaction, solid industry domain experience, and proven ability to optimize implementation and operational quality, we’d love to have you join our team.  


  • Lead a team of Engagement and Project managers to deliver on time, on budget implementation projects that achieve customer ROI.
  • Ensure excellent customer service and adoption of the Callidus product suite and services for all our customers.
  • Provide hands-on leadership while tracking solution delivery financials and performance, enhancing project staffing and delivery quality, and ensuring all engagements and operations are optimized.
  • Provide leadership to define customer requirements, solution implementation approach and communicate product/operational enhancements to Product Management/Support or appropriate teams as needed.
  • Lead initiatives with an entrepreneurial mindset and a passion for solving problems.
  • Develop and enhance best practices that span multiple departments - Tech Support, Biz Ops, Sass Ops, etc.).
  • Assist with sales pursuits and solution definition approach.

Travel Expectation: up to 50%


  • Bachelor’s degree in a technical field
  • 10+ years of Insurance and Healthcare payer industry domain experience
  • 8+ years of demonstrated Professional Services leadership
  • 8+ years of implementing technology solutions
  • Excellent executive relationship and written/verbal communication skills
  • Self-starter able to lead and demonstrate teamwork across the organization

Callidus Software (d.b.a CallidusCloud) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age status as a protected veteran, or status as a qualified individual with disability.